Is your hair extension made from human hair? How can I tell if a hair product is made from human hair?

All of our hair products are made from 100% human hair. Consider the following methods to distinguish if a hair product is made from human hair:

1. Take a small strand of hair from the product and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
2. Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you’ll notice that it feels dry and less smooth.

Does the product look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?

The images displayed on our website are genuine photographs of our products. Please be aware that there might be slight color variations within the normal range due to different lighting environments and display screens. However, it’s important to note that the hair extensions’s style might be slightly affected during shipping over long distances. You can easily fix this by giving it a simple touch-up upon receiving the product.

Can I dye the hair extensions?

Yes, it can be dyed into other colors. As a general rule, it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

Do you have any product in black color?

Yes, we have hair extensions in jet black color. We also have natural black, and they might appear slightly brownish under bright lights or sunlight.

I saw a product that I really like. Can you customize it for me?

Yes, our service offerings include customization options such as custom designs or dyeing based on provided images. Feel free to reach out to us for more information.

How long do AeHair extensions last?

Yilite offers 100% human hair products. We provide the highest grade of hair on the market, and with proper care, the products will last well over 1 year.

Does hair shed a lot?

• Yilite Hair has gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center and has been proven to be 100% Virgin Human Hair without chemicals, soft and smooth, bouncy, with no shedding, and can be dyed and bleached.
• Yilite strives to achieve the highest bar for both beauty, fashion and safety. Using proven ingredients in hair processing. Our team work with experts, to screen each ingredient and make sure that it is good for the hair, and safe for human body while also considering safety for the environment. We work with third-party independent experts to confirm the quality of our ingredients. Our vigilance never ends: we scrutinize every single step of hair processing throughout its entire production.
• We meet or exceed the safety guidelines of leading independent and regulatory authorities to ensure our raw materials, packing components and finished products are safe to use.
• Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

Can they be straightened or curled?

Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

How to choose the color of the hair extensions?

We suggest choosing a color similar to your natural hair. If you’re uncertain about the best match, our hair experts are here to help. Simply send us a photo of your hair, and we’ll provide customized color advice.

(Pro photo tips: Face in front of your window, take a selfie in natural light without direct sunlight, and ensure your hair is visible from root to tip.)

How to determine the purchase quantity?

For invisible tape hair extensions, one pack contains 24 pieces, and for seamless tape hair extensions, one pack contains 20 pieces. For I/U/V Tip Extensions, one bulk has 25 pieces, and one package includes two bulks.
Regardless of the type, we recommend purchasing at least 2 packs for optimal results. 2-3 packs can increase hair thickness, 4-5 packs can cover the entire head.

What’s the difference between regular and invisible styles?

The regular style needs to be concealed under your own hair to avoid detection and is made from regular human hair. The invisible style can be directly applied to the surface of the hair, featuring inherent invisibility, and is crafted from high-quality virgin hair for a softer and smoother feel.

How should I care for my hair extensions?

Proper care is essential to extend the life of your hair extensions. Follow these daily hair care tips:

• Saturate the hair products with warm water.
• Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide-tooth comb. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in downward motion to prevent tangling)
• Hold the wig cap/tapes and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with microfiber towel to minimize frizziness.
• Let them air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blow dry it. Apply leave-in conditioner or hair care oil if needed.

    Tips：High-quality hair is vibrant and should be washed with care to prevent the cuticles from tangling, which can lead to the formation of knots.

Can I change the hairstyle of hair extensions?

Of course! Our hair is 100% human hair, and it can be restyled. You can restyle them using a hairdryer, straightener, or curling iron based on your preferences. After styling, you may use leave-in conditioner or hair serum to prevent dryness.

How do I install my hair extensions?

For a detailed tutorial on installation, please refer to this page:

https://www.yilitehair.com/pages/how-to-install-tape-ins

How should I store my hair products?

We recommend placing the wig on a wig stand or mannequin head when not in use. This prevents tangling and helps maintain the wig’s shape.

Additionally, please store all hair products in a cool and dry place to protect its quality.

Can the adhesive be directly applied to the skin?

We assure you that all adhesives we use are safe and harmless. However, we do not recommend applying the adhesive directly to the skin. If your hair is too thin for tape application, we suggest purchasing a hair topper and applying the tape to the topper for a secure fit.

How to reuse?

After 6-8 weeks of use, it’s recommended to remove the hair extensions and replace them with the tape provided. This allows for reapplication, and you can repeat the process for continued use.

How to remove glue from hair？

To remove glue from your hair, we recommend using our professional adhesive remover for a safe and efficient process. The use of an adhesive remover makes the hair extension removal process easier and more effective.
You can find the adhesive remover product by following this link:

How do I wash my hair?

The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have. Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes. After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone. Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.

Do I need to pay the shipping fee?

We offer free shipping for orders over $169 in most countries.

How long does it take to receive my package after placing an order?

Most of our products are shipped within 48 hrs after placing an order. For pre-sale products, the shipping time is based on the time displayed on the product details page.

Which shipping carrier do you use? Can I choose a specific carrier for shipping?

We currently partner with UPS, DHL, FedEx, and USPS for shipping. If you want to specify a shipping carrier, please leave us a note at the checkout page.

How long will it take to receive my order?

Ground shipment typically will be delivered within 5-7 business days depending on where you’re located.

I can’t track my order using the tracking number provided. What can I do?

1. You can check your tracking number at either for up-to-date shipping information.

2. You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.

Why am I unable to place an order?

If you encounter any issue checking out your order, you can try using a different payment method. Also, please consider providing our customer care team with any error messages or notifications you receive during the payment process, such as screenshots or recordings. Our representative will assist you in resolving this matter.

How do I use a discount code or gift card while placing an order?

• Add items to your shopping cart.
• On the right-hand side of the screen, enter your discount code or select from recommended codes. Click “APPLY” to apply the discount.
• Click the ‘Check Out’ button to proceed with your order, and enter the gift card code on the right side.

Why am I being charged customs duties?

Customs duties are charged by customs authorities based on the policies of your country. Please note that buyers are responsible for these customs duties.

What types of payment do you accept?

We accept the following payment methods: Credit cards, Klarna, Afterpay, Zip, Sezzle, VISA, MasterCard, Stripe, Paypal, and American Express. You can pay for your order online. please note that the cardholder must have access to online banking.

How do I check/ redeem my points?

• Please log into your Yilite account before checking or redeeming the points.
• If you haven’t registered as a AE Luxury member, click on the navigation bar ‘AE Luxury- AE Luxury REWARDS’ to register for membership.
• If you are already a registered member but haven’t logged in, please log into your personal account. After that, you can check/ redeem your points by clicking the right side of the screen ‘My Points’, or ‘Use Points’.
• For more detailed information regarding AE Luxury Rewards, please kindlly check

Why haven’t I received an order confirmation/ a shipping notification even though my order was placed successfully?

• If you have successfully placed an order, the order confirmation will be sent directly to the email address you used when placing the order. A shipping notification email will also be sent to the same email address after your order is shipped. Please kindly double-check if the email address you are checking is the same as the one registered when placing the order.Sometimes our emails may be misidentified as spam, so please check your spam folder to see if there are any relevant emails.
• If you still can’t find them using the above two methods, please get in touch with customer service for help. Our representative will assist you in this matter.

I forgot to use my discount code/gift card in my order. Can you refund me the difference?

If you realize the discount/ gift card was not applied after your order had been placed, please provide our customer service team with the discount code/gift card number you want to use. We will verify the validity of the discount code/gift card, and refund you the corresponding difference after the discount code/gift card is verified as applicable.

Why did I receive an email stating that the package I haven’t received has been delivered?

We are sorry for this inconvenience. There may be delays in actual logistics. You can check the specific delivery information on the official website with the tracking number, or contact our customer care team as soon as possible.